If your tag isn’t working, please ensure that your tag is positioned correctly. In cars and vans, it should be high up and centred on the windscreen, below the rear-view mirror. In trucks and buses, it should be low and centred on the windscreen. Please find our guide to installing a tag here.
Speed and Distance Limits
You must stay within the express lane speed and distance limits. The majority of tolled roads in Ireland apply a speed restriction of 50km/h. Drivers also need to maintain a distance of at least 30 metres from the vehicle driving in front of you. Should you break these restrictions, the vehicle will be rejected from the express lane.
Tags may stop working if an account has been suspended. Billing issues may cause account suspension. If this is the case, you will need to contact your tag provider directly to update your payment details or payment method in order to reactivate your tag.
If your tag still isn’t working after completing these steps, it is possible that the battery has expired. The standard battery life of a tag is between 3-5 years dependant on usage. Please contact your tag provider directly regard replacing your tag.
Some older model tags have not been working at toll plazas. If you have the larger model tag and it is not being automatically read at the toll plazas and the cashier in the toll booth has been manually entering your tag please contact your tag provider. You will be issued with a new slim line tag as soon as possible.